What is a recurring gift and how often are they processed?
A recurring gift is a regular donation where you provide Youth Dynamics with either your card information or bank information and authorize Youth Dynamics to charge your account on a designated schedule automatically.
How often are recurring gifts processed?
When you complete the online donation form you will be prompted to select a ‘frequency’ for your recurring gift, which our system then saves and will automatically charge on that set frequency. The frequency options include monthly, quarterly, or annually.
How do I set up a recurring gift?
Option #1 – Create an account to login to and manage your gift yourself. Learn how to set up a recurring gift in our new Donor Portal HERE.
Option #2 – Go to our website. Click the orange “DONATE” button then follow the prompts to set up a recurring gift. Make sure that you select “Recurring Donation” on the donation form (it should be highlighted blue).
Option #3 – Call our main office at 360-757-1337 or email us at donations@yd.org and we will be happy to set up a recurring gift for you.
How do I cancel my recurring gift?
Option #1 – Create an account to login to and manage your gift yourself. Learn how to cancel your recurring gift in our new Donor Portal HERE.
Option #2 – Call our main office at 360-757-1337 or email us at donations@yd.org and we will be happy cancel your recurring gift.
How do I change the amount I am giving on my recurring gift?
Option #1 – Create an account to login to and manage your gift yourself. Learn how to change your gift amount in our new Donor Portal HERE.
Option #2 – Call our main office at 360-757-1337 or email us at donations@yd.org and we will be happy update the amount of your recurring gift.
How do I change the designation, staff member, or location of my recurring gift?
Option #1 – Create an account to login to and manage your gift yourself. Learn how to change your gift designation or fund in our new Donor Portal HERE.
Option #2 – Call our main office at 360-757-1337 or email us at donations@yd.org and we will be happy update the amount of your recurring gift.
How do I change the frequency or how often my recurring gift processes?
Option #1 – Create an account to login to and manage your gift yourself. Learn how to change your gift frequency in our new Donor Portal HERE.
Option #2 – Call our main office at 360-757-1337 or email us at donations@yd.org and we will be happy update the amount of your recurring gift.
What do I do if I want to give at a different frequency not listed in the donor portal (i.e. weekly)?
Please call our main office at 360-757-1337 or email us at donations@yd.org and we will be happy to create a custom giving schedule for you.
How do I change when or the day of the month that my recurring gift is processed?
Option #1 – Create an account to login to and manage your gift yourself. Learn how to change the gift date in our new Donor Portal HERE.
Option #2 – Call our main office at 360-757-1337 or email us at donations@yd.org and we will be happy to create a custom giving schedule for you.
Can I skip a month or pause my recurring gift?
Yes! You can skip a month or you can pause your recurring gift.
Option #1 – Create an account to login to and manage your gift yourself. Learn how to skip a month in our new Donor Portal HERE.
Option #2 – Create an account to login to and manage your gift yourself. Learn how to place your gift on hold in our new Donor Portal HERE.
Option #3 – Call our main office at 360-757-1337 or email us at donations@yd.org and we will be happy skip or pause your recurring gift.
How do I link to my current account?
To log in and link the account, go to your inbox and look for the email sent on February 19, 2024 with the subject: You’re invited to join the Youth Dynamics online portal. Click the blue ACCEPT INVITATION button to link your account.
Learn how to link your account in the new donor portal HERE.
If you have questions, call our main office at 360-757-1337 or email us at donations@yd.org
How do I create an account?
To create an account, click LOGIN HERE
For directions on how to create a new account by clicking HERE
Can I print my own statement?
I am having trouble using the Donor Portal. Where can I go to learn about using my account?
We have a series of videos to help you navigate and learn to use the new Donor Portal. View our videos HERE.
Feel free to call our main office at 360-757-1337 or email us at donations@yd.org and we will be happy to assist you in understanding how to use the Donor Portal.
Learn the Donor Portal Basics
How to navigate the Donor Portal
Best Practices for setting up your account
How to update your personal and contact information
How to set up your payment methods
How to view your giving history
How to get an emailed statement
I had a recurring gift in the old processor, Stewardship Technologies/Egiving/CDM+. Why don’t I see it in the new donor portal?
Unfortunately, the old processor was unwilling to transfer data directly into the new database where the donor portal is located. This is actually a safeguard for your personal financial information. Your payment information was not available to set up new recurring gifts in the new database. So, your previous recurring gifts were manually entered into the new database and as such they were all listed as one-time gifts.
I have set up new recurring gifts in the donor portal. Will my card be charged twice – once for the old processor and once for the new processor?
Our account with the old processor is scheduled to be cancelled as of May 1st, 2024.
Please call our main office at 360-757-1337 or email us at donations@yd.org and we will cancel the old gift in the old processor. After May 1st no transactions will be processed through the old processor.
I just made a donation but it’s not showing in my account. Why isn’t it in my account?
All donations must be reviewed and approved by our Office Administrator before being loaded into your account within our donor portal. Depending on the day of the week, it may take anywhere from 24-48 hours before you see your donation appear in your account.
I just gave a donation online and began a new donation, but it is not going through. Why is this happening?
First, please completely close out of the donation form, refresh your browser, then try again.
Second, wait a minute before trying again. Our processor may be seeing your actions as potential fraud. When you complete donations in rapid succession (one right after the other), the processor sees this as fraud and will not allow more gifts after the 4th transaction.
How do I update my card or bank information for my recurring gift?
Option #1 – Create an account to login to and manage your gift yourself. Learn how to update your payment information in our new Donor Portal HERE.
Option #2 – Call our main office at 360-757-1337 or email us at donations@yd.org and we will be happy to update your payment information for you.
Please note that if you wish to switch the payment method from a credit card to an ACH/direct debit you will not be able to do that in the Donor Portal. Please call our main office at 360-757-1337 or email us at donations@yd.org and we will be happy to switch payment methods for you.
What is the difference between using my debit card and an ACH/direct debit? Isn’t the money coming from the same account?
Yes, the money may be coming from the same account. The difference between using your debit card and an ACH is how the money is being processed. A third-party card processor processes a debit card and is subject to the same fees as any other type of card payment. An ACH is an electronic request that we make directly to your bank. The fee associated with an ACH is a fraction of the cost of using a debit card.
What is the processing fee for credit or debit cards?
The current processing fee for Visa, MasterCard, and Discover is 2.798% plus a $0.26 transaction fee. The fee for American Express is 3.798% plus a $0.26 transaction fee.
What is the processing fee for an ACH/direct debit?
The current processing fee for an ACH/direct debit transaction is 1% but is capped at $5. So, we will never pay more than $5 for an ACH transaction.
Can I choose to pay (or not pay) the processing fee to offset your expenses?
Yes, when you set up a donation from our website and check out, a pop-up box will appear for you to enter your payment information. At the bottom of the box is a small blue box with a white check mark inside next to the statement, “Cover the process fee so 100% of my donation goes to the organization.” When this blue box is checked, it means you are choosing to pay the processing fee associated with your gift.
Unfortunately, this option is not available in the Donor Portal.
What if I don’t want to pay the processing fee?
The process fee box is defaulted to be checked. If you do not want to offset the processing fees for your donation, simply click the blue box, and it will remove the check mark, and the box will be blank. Then, you will not be charged the processing fee.
What is a one-time gift and how do I set one up?
A one-time gift is any gift you set up that is processed immediately and only once.
How do I set up a one-time gift?
Option #1 – Create an account to login to and manage your gift yourself. Learn how to set up a one-time gift in our new Donor Portal HERE.
Option #2 – Go to our website. Click the orange “DONATE” button then follow the prompts to set up a one-time gift. Our donation form defaults to “One-Time Donation” and will be highlighted in blue.
Option #3 – Call our main office at 360-757-1337 or email us at donations@yd.org and we will be happy to process a one-time gift for you.
Can I send you a check instead?
Yes! When sending your check, please make the gift payable to “Youth Dynamics” and on the memo line, please write your specific designation or the staff person’s name you are supporting. Please mail all checks to the following address:
Youth Dynamics
PO Box 486
Burlington, WA 98233
What is Youth Dynamics confidentiality around donor information?
Financial Donor Information Confidentiality
1. Collection and Use
Financial donor information includes but is not limited to names, contact details, and financial contributions. This information should only be collected for legitimate fundraising and organizational purposes. Youth Dynamics must obtain consent before using donor information for marketing or promotional activities.
2. Security Measures
Financial donor information must be stored securely, and access should be restricted to authorized personnel. Use encryption and password protection for electronic records containing donor information, and safeguard computers that contain this data. Limit downloads of sensitive financial information onto computers that are accessible to the public or may be easily compromised.
3. Non-Disclosure
Donor information should not be disclosed to third parties without explicit consent from the donors, except as required by law. Donor giving history is private, and should not be the subject of conversation in any circles other than your own interactions with them, your coach, and your spouse.